Role of ITIL 4 in Digital Transformation Initiatives
ITIL 4 in Digital Transformation In today’s fast-paced digital era, organizations are under increasing pressure to modernize their operations, deliver value quickly, and meet evolving customer expectations. This transformation—commonly known as Digital Transformation —requires more than just adopting new technologies. It calls for a strategic shift in culture, processes, and service delivery. This is where ITIL 4 (Information Technology Infrastructure Library) plays a critical role. What is ITIL 4? ITIL 4 is the latest evolution of the globally recognized IT service management (ITSM) framework. Unlike its predecessors, ITIL 4 is designed to be more flexible, agile, and aligned with modern digital practices. It incorporates concepts from Lean, Agile, and DevOps, making it highly relevant for organizations undergoing digital transformation. Aligning IT Services with Business Goals One of the core principles of ITIL 4 is the Service Value System (SVS) , which ensures that all o...